> ## Documentation Index
> Fetch the complete documentation index at: https://veryfront.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Manage support tickets, claims, and customer operations in Zendesk

## At a glance

* **Availability**: Experimental ([how to enable](/cloud/integrations)).
* **Auth**: API key.
* **Connection**: The key from `ZENDESK_ACCESS_TOKEN` is sent as the `Bearer` prefixed `Authorization` header.

## Credentials

Set these per environment. See [Connect an integration](/cloud/integrations).

| Variable               | Required | Description                                                    |
| ---------------------- | -------- | -------------------------------------------------------------- |
| `ZENDESK_SUBDOMAIN`    | Yes      | Zendesk subdomain, for example example for example.zendesk.com |
| `ZENDESK_ACCESS_TOKEN` | Yes      | Zendesk OAuth access token                                     |

## Tools

| Tool                 | Access | Description                                                |
| -------------------- | ------ | ---------------------------------------------------------- |
| List Tickets         | Read   | List Zendesk support tickets                               |
| Get Ticket           | Read   | Get a Zendesk ticket by ID                                 |
| Search Tickets       | Read   | Search Zendesk tickets with the Zendesk search API         |
| Update Ticket        | Write  | Update a Zendesk ticket status, priority, tags, or comment |
| Create Ticket        | Write  | Create a new Zendesk support ticket                        |
| List Ticket Comments | Read   | List comments on a Zendesk ticket                          |

## Example prompts

* Review open Zendesk claims tickets, identify missing customer information, and recommend next actions.
* Summarize high-priority Zendesk support tickets and draft resolution updates.