Introducing Veryfront Studio

Jun 23, 2026·Product

Koji Wakayama·3 min read

Table of Contents

AI workspace for agent work

Veryfront Studio is a browser workspace where citizen developers create agents, add skills, connect knowledge and tools, and put agents to work.

Studio integrates with Veryfront Code, so citizen developers and pro-coders work on the same source-backed project instead of passing context between tools.

This walkthrough creates and automates a customer operations agent. You can also skip ahead and start from the Customer Operations Agent template.

Create project

Open Veryfront Studio. Create a new project named Customer Operations Agent.

Workspace overview

Once the project opens, you see a list of AI capabilities to manage your project.

Click Agents to open the Agents panel.

Create agent

On the Agents panel, create a new agent.

Give it a name, e.g. Customer Operations Agent.

Define the agent persona and role.

1You are a customer operations agent.2Use approved knowledge to triage customer requests and draft clear next actions.3Escalate when confidence is low or a team decision is needed.

Model configuration

Veryfront lets you choose frontier models from Anthropic and OpenAI, plus open-weight models such as Mistral and Kimi.

For the customer operations agent, keep the defaults: gpt-5.4-nano, temperature 0, and max steps empty.

Suggestions

Suggestions are prompt shortcuts users can click in the chat.

Add one prompt suggestion with the title Triage support emails and the prompt Check the latest emails and triage new support requests.

Add skill

Skills are reusable behavior instructions you can attach to an agent for a specific task. In the create agent form, click Add Skill. This opens the Skills panel, where you can create a skill with specific escalation instructions.

Give it a name, e.g. Support Escalation, and add a description:

1Triage customer issues and prepare support escalation summaries.

Add these instructions:

11. Confirm the customer, workspace, affected users, severity, and exact symptom.22. Use `search_knowledge` for the symptom-specific runbook.33. Separate confirmed facts from assumptions.44. Draft the escalation with owner, evidence, impact, attempted fixes, and next action.

After creating the skill, return to the agent details and add the Support Escalation skill to the customer operations agent.

Connect tools

Scroll to the Tools section.

Configure the Veryfront integration by selecting the Search knowledge and Get file tools. Then configure Microsoft Outlook by selecting List emails, Get email, Send email, and Search emails.

Add ground truth

Download the example runbooks to add knowledge that grounds the agent's behavior:

• Login troubleshooting
• Billing escalation
• Deployment incident triage

Open the Knowledge panel and upload them. Veryfront converts the documents to OKF and ingests them into your knowledge base.

Test your agent

Open the Chat panel, select the Customer Operations Agent, and use the prompt suggestion:

Check the latest emails and triage new support requests.

Check the result. The agent should use Outlook tools to fetch the inbox, triage the support request, and use project knowledge.

Automate recurring work

Open the Schedules panel and create a new schedule.

Name it Daily support triage and set it to repeat daily at 08:00. Set the target type to Agent, choose Customer Operations Agent, and set conversation to New conversation. Add this prompt: Check the latest emails and triage new support requests. This creates a fresh daily triage run every morning.

What this unlocks

Veryfront Studio is the AI workspace where citizen developers and pro-coders create, operate, and scale agents together. Teams configure, test, inspect, and deploy agents from one source-backed project, so they can focus on putting agents to work instead of stitching together fragmented AI tools.

Getting started