Framework for AI apps
and agents.

1import { agent } from "veryfront/agent";2 3export default agent({4  id: "support-agent",5  model: "openai/gpt-5-nano",6  system:7    "You are a customer operations agent for support escalation.",8  skills: ["support-escalation"],9  tools: true,10  maxSteps: 8,11});

1---2name: support-escalation3description: Triage customer issues and prepare support escalation summaries.4allowed-tools:5  - lookupCustomer6  - search_knowledge7---8 9# Support Escalation10 111. Use `lookupCustomer` to confirm the workspace, plan, and open incidents.122. Use `search_knowledge` for the symptom-specific runbook.133. Separate confirmed facts from assumptions.144. Draft the escalation with owner, evidence, impact, attempted fixes, and next actions.

1---2title: Login troubleshooting3description: Resolve sign-in, SSO, workspace, session, identity provider4type: runbook5---6 7# Login troubleshooting8 9Use this when a customer cannot sign in, cannot complete SSO, or reports an10account access failure.11 12## Triage checklist13 14- Confirm whether the issue affects one user, one workspace, or all users15- Verify that the user is signing in to the correct workspace.16- Ask for the last successful login time, identity provider, browser

1import { defineSchema } from "veryfront/schemas";2import { tool } from "veryfront/tool";3import { billing, crm } from "../lib/clients.ts";4 5export default tool({6  id: "lookupCustomer",7  description:8    "Look up a customer's workspace, plan and open incidents by email.",9  inputSchema: defineSchema((v) =>10    v.object({11      email: v.string().describe("The customer's sign-in email"),12      includeIncidents: v.boolean().default(true)13        .describe("Also return the workspace's open incidents"),14    })15  )(),16  execute: async ({ email, includeIncidents }) => {17    const customer = await crm.findByEmail(email);18    const plan = await billing.planFor(customer.workspaceId);19    const incidents = includeIncidents20      ? await crm.openIncidents(customer.workspaceId)21      : [];22    return { workspace: customer.workspace, plan, incidents };23  },24});

1import { createAgUiHandler } from "veryfront/agent";2 3export const POST = createAgUiHandler("support-agent");

1import { datasets, evalAgent, judges, metrics } from "veryfront/eval";2 3export default evalAgent({4  id: "eval:support-triage",5  name: "Support triage quality",6  target: "agent:support-agent",7  dataset: datasets.json("evals/datasets/support-triage.json"),8  metrics: [9    metrics.agent.calledTool("search_knowledge").gate(),10    metrics.agent.noFailedTools().gate(),11    metrics.knowledge.recallAtK({ k: 3 }).gate({ min: 0.75 }),12    metrics.knowledge.precisionAtK({ k: 3 }).soft({ min: 0.34 }),13    metrics.knowledge.mrr({ k: 3 }).soft({ min: 0.5 }),14    metrics.answer.groundedness({15      judge: judges.llm.groundedness(),16    }).gate({ min: 0.8 }),17  ],18});