Subprocessors
| Sub-processor | Purpose | Data | Location | Transfer mechanism |
|---|---|---|---|---|
| Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany | Hosting of the Platform | Customer Data | Germany | – |
| Google Cloud EMEA Limited, Velasco, Clanwilliam Place, Dublin 2, Ireland | Storage and delivery of uploaded files and assets; inference for models of Anthropic, Google and Mistral AI (Vertex AI) | Customer Data | EU for configured storage and inference; further processing outside the EU possible | Google CDPA, Appendix 3: EU-U.S. Data Privacy Framework for covered U.S. transfers; EU Standard Contractual Clauses where applicable. Transfer solution. |
| Microsoft Ireland Operations Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland | Inference for models of OpenAI (Azure AI Foundry, EU Data Zone); storage of disaster-recovery backups | Customer Data | EU Data Zone inference; backup storage in Germany; further processing outside the EU possible | Microsoft DPA: EU Standard Contractual Clauses and additional safeguards (Appendix C); Microsoft also participates in the EU-U.S. Data Privacy Framework. |
| Scaleway SAS, 8 rue de la Ville-l’Évêque, 75008 Paris, France | Inference for models of DeepSeek, Alibaba Cloud (Qwen) and Z.ai (GLM) | Customer Data | EU | Scaleway runs the models; model publishers do not receive Customer Data. Transfers outside the EU are subject to the Scaleway DPA, including prior information and applicable EU Standard Contractual Clauses. |
| Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA | Content delivery and protection against malicious traffic | Network and traffic data, Customer Data in transit | Global network | Cloudflare DPA, section 6: EU-U.S. Data Privacy Framework for covered transfers; EU Standard Contractual Clauses where required. |
| Raintank Inc., d/b/a Grafana Labs, 165 Broadway, 23rd Floor, New York, NY 10006, USA | Logging, metrics and tracing | Logs and technical metadata, which may contain Customer Data | Germany; access and further processing outside Germany, including in the USA, possible | EU Standard Contractual Clauses under Grafana DPA, Schedule 2. |
| Functional Software, Inc. (Sentry), 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA | Error monitoring, diagnostics and in-app feedback | Error and diagnostic data, user identifiers and submitted feedback, which may include Customer Data, screenshots and attachments | Germany (regional telemetry storage); further processing in the USA possible | Sentry DPA, Schedule 3: EU-U.S. Data Privacy Framework for covered transfers; EU Standard Contractual Clauses where required. |
| Twilio Ireland Limited (SendGrid), 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland | Sending emails | Email addresses and email content | USA | Twilio DPA, Schedule 3: EU-U.S. Data Privacy Framework for covered transfers; EU Standard Contractual Clauses where required. |
| Adobe Systems Software Ireland Limited, 4-6 Riverwalk, City West Business Campus, Saggart, Dublin 24, Ireland (PDF Embed API) | In-browser document viewer | Technical request data and anonymous usage data | PDF rendering in the User's browser; further processing by Adobe outside the EU possible | Adobe describes Standard Contractual Clauses between its relevant group companies and applicable adequacy decisions. |
| Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA; Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland (Office Online viewer) | In-browser document viewer | Document URL, file name and document content | Worldwide, including the USA | Microsoft describes EU Standard Contractual Clauses and participation in the EU-U.S. Data Privacy Framework for covered transfers in its Privacy Statement. |