support-assistant with the project that owns the work. Use an API credential with access to its observability data.
1. Find error log entries
List error log entries withGET /projects/{project_reference}/logs:
list-log-entries.sh
data and the page cursors in page_info. This excerpt leaves out deprecated fields. See List log entries for the full shape.
log-entries.json
page_info.next as cursor to read the next page, and keep the same filters:
list-more-log-entries.sh
limit log entries, or none, and still have page_info.next. Stop when page_info.next is null.
2. Find the related trace
List traces withGET /projects/{project_reference}/traces:
query-traces.sh
start and end to limit the time window. If you have a run ID, add run_id to the trace query instead of searching unrelated activity.
Verify the result
Match the record’s project, timestamp, and identifiers to the failing execution. A nearby error is not necessarily the cause of the request you are investigating. Log entries describe individual messages. Traces connect timed operations. Run events record execution progress and output; they complement the trace.Next
- Evaluate an agent: Check a change against repeatable evaluation cases.