support-assistant with the project that owns the work. Use an API credential with access to its observability data.
1. Find error logs
Search error logs withGET /projects/{project_reference}/logs:
query-logs.sh
next_cursor to continue through log results. Keep the same filters when paging.
2. Find the related trace
List traces withGET /projects/{project_reference}/traces:
query-traces.sh
start and end to limit the time window. If you have a run ID, add run_id to the trace query instead of searching unrelated activity.
Verify the result
Match the record’s project, timestamp, and identifiers to the failing execution. A nearby error is not necessarily the cause of the request you are investigating. Logs describe individual messages. Traces connect timed operations. Run events record execution progress and output; they complement the trace.Next
- Evaluate an agent: Check a change against repeatable evaluation cases.