Freshdesk - Veryfront

At a glance

Availability: Experimental (how to enable).
Auth: Basic auth.
Connection: HTTP Basic auth with FRESHDESK_API_KEY as the username and FRESHDESK_API_PASSWORD as the password.
Docs: https://developers.freshdesk.com/api/#authentication

Set these per environment. See Connect an integration.

Variable	Required	Description
`FRESHDESK_API_KEY`	Yes	Freshdesk API key (used as the HTTP Basic username), from Profile Settings → View API Key Docs.
`FRESHDESK_API_PASSWORD`	No	HTTP Basic password for Freshdesk - leave as the default ‘X’; Freshdesk authenticates with the API key as username and a dummy password Docs.

Create a Freshdesk account: Sign up at https://www.freshdesk.com/ - the free plan or a trial works for testing. Note your subdomain (yourcompany in yourcompany.freshdesk.com).
Find your API key: In Freshdesk, click your profile picture → Profile Settings, then reveal ‘Your API Key’ on the right side.
Set environment variables: Add FRESHDESK_API_KEY to your .env. Leave FRESHDESK_API_PASSWORD unset (it defaults to ‘X’) - Freshdesk uses HTTP Basic auth with the API key as the username and a dummy password.
Verify access: Run the List Tickets tool with your subdomain as the domain parameter.

Freshdesk does not use OAuth for its REST API; HTTP Basic with the personal API key is the official method
The API key inherits the permissions of the agent it belongs to
All endpoints are per-account: https://<domain>.freshdesk.com/api/v2, HTTPS only

Tool	Access	Description
List Tickets	Read	List support tickets in the Freshdesk account
Get Ticket	Read	Get details of a Freshdesk ticket
Create Ticket	Write	Create a new support ticket in Freshdesk
Update Ticket	Write	Update fields on an existing Freshdesk ticket
List Contacts	Read	List contacts in the Freshdesk account