Send Text Message
whatsapp__send_text_message | Write | Send a free-form text message to a WhatsApp user (only within 24 hours of their last message; otherwise use a template) |
Send Template Message
whatsapp__send_template_message | Write | Send an approved message template to a WhatsApp user; required to start conversations outside the 24-hour customer service window |
Send Media Message
whatsapp__send_media_message | Write | Send an image, document, video, or audio message to a WhatsApp user by public URL or uploaded media ID (subject to the same 24-hour window as text messages) |
Get Media URL
whatsapp__get_media_url | Read | Get a short-lived download URL and metadata for a media ID, e.g. to retrieve an image or document a customer sent inbound |
Update Business Profile
whatsapp__update_business_profile | Write | Update the business profile (about, address, description, email, websites, vertical) shown to customers for a business phone number |
Mark Message as Read
whatsapp__mark_message_read | Write | Mark an inbound WhatsApp message as read so the customer sees read receipts after the agent processes it |
Get Business Profile
whatsapp__get_business_profile | Read | Read the business profile (about, address, email, websites) shown to customers for a business phone number |
List Message Templates
whatsapp__list_message_templates | Read | List the message templates on a WhatsApp Business Account so an agent can pick an approved template name and language before sending |