ServiceNow

At a glance

Availability: Experimental (how to enable).
Authentication: OAuth 2.0 (authorization code or client credentials); legacy bearer token.
Connection: Choose delegated OAuth, application credentials, or a legacy pasted bearer token.

Credentials

Choose one Cloud access mode. Set the variables for that mode in the target project environment; the legacy bearer token is not required for OAuth.

Variable	Required for	Description
`SERVICENOW_CLIENT_ID`	Delegated OAuth only	OAuth application client ID.
`SERVICENOW_CLIENT_SECRET`	Delegated OAuth only	OAuth application client secret.
`SERVICENOW_INSTANCE`	Delegated OAuth; legacy bearer unless the API base override supplies the host	Instance host for delegated OAuth or legacy token requests.
`SERVICENOW_ACCESS_TOKEN`	Legacy bearer only	Pasted access token; not automatically renewed.
`SERVICENOW_API_BASE_URL`	Optional legacy bearer override	Supplies the legacy API host/path instead of the instance base.

Client credentials access requires the separate SERVICENOW_SERVICE_ACCOUNT_ variables below.

Cloud access modes

Hosted Cloud tools support both user-delegated OAuth 2.0 authorization code access and application/service access using the OAuth 2.0 client credentials grant. These are separate credential configurations. The local Code runtime has its own supported authentication methods. For delegated access, set SERVICENOW_CLIENT_ID, SERVICENOW_CLIENT_SECRET and SERVICENOW_INSTANCE. The SERVICENOW_ACCESS_TOKEN credential above is required only for legacy pasted-token access, not for either OAuth grant. Set every application variable below for client credentials access.

Application variable	Required
`SERVICENOW_SERVICE_ACCOUNT_CLIENT_ID`	Yes
`SERVICENOW_SERVICE_ACCOUNT_CLIENT_SECRET`	Yes
`SERVICENOW_SERVICE_ACCOUNT_INSTANCE`	Yes

Configure application access describes provider setup, identity selection, project tool policy and supported-operation restrictions.

Tools

Tool	Access	Description
List Incidents `servicenow__list_incidents`	Read	List ServiceNow incidents with optional filters
Get Incident `servicenow__get_incident`	Read	Get details of a specific incident
Create Incident `servicenow__create_incident`	Write	Create a new incident in ServiceNow
Update Incident `servicenow__update_incident`	Write	Update an existing incident
List Interactions `servicenow__list_interactions`	Read	List ServiceNow Interaction records used for request-desk intake and routing
Get Interaction `servicenow__get_interaction`	Read	Get details of a specific ServiceNow Interaction record
Create Interaction `servicenow__create_interaction`	Write	Create a ServiceNow Interaction intake record before converting or linking it to an incident or request
Update Interaction `servicenow__update_interaction`	Write	Update an existing ServiceNow Interaction with routing status, parent record, notes, or comments
List Requests `servicenow__list_requests`	Read	List ServiceNow service request records from the sc_request table
Get Request `servicenow__get_request`	Read	Get details of a specific ServiceNow service request
Create Request `servicenow__create_request`	Write	Order a Service Catalog item to create a workflow-backed ServiceNow request
List Request Items `servicenow__list_request_items`	Read	List ServiceNow requested item records from the sc_req_item table
Get Request Item `servicenow__get_request_item`	Read	Get details of a specific ServiceNow requested item
Create Request Item `servicenow__create_request_item`	Write	Create a requested item table record when direct sc_req_item writes are allowed
Search Knowledge Base `servicenow__search_knowledge`	Read	Search ServiceNow knowledge base articles
Search Users `servicenow__search_users`	Read	Search ServiceNow users to find the sys_id needed for assigning incidents

Verify the connection

Call a read tool such as servicenow__list_incidents with arguments for your account. Confirm that the result comes from the intended account or workspace before enabling write tools.

Get started

APIs

REST API

GraphQL API

MCP API

At a glance

Credentials

Cloud access modes

Tools

Verify the connection

​At a glance

​Credentials

​Cloud access modes

​Tools

​Verify the connection

At a glance

Credentials

Cloud access modes

Tools

Verify the connection