| List Incidents | Read | List ServiceNow incidents with optional filters |
| Get Incident | Read | Get details of a specific incident |
| Create Incident | Write | Create a new incident in ServiceNow |
| Update Incident | Write | Update an existing incident |
| Search Knowledge Base | Read | Search ServiceNow knowledge base articles |
| Search Users | Read | Search ServiceNow users to find the sys_id needed for assigning incidents |
| Query Table | Read | Query any ServiceNow table with an encoded query (covers change requests, problems, CMDB, catalog tasks, etc.) |
| Create Table Record | Write | Create a record in any ServiceNow table |
| Update Table Record | Write | Update a record in any ServiceNow table |