ServiceNow - Veryfront

At a glance

Availability: Experimental (how to enable).
Authentication: API key.
Connection: The key from SERVICENOW_ACCESS_TOKEN is sent as the Bearer prefixed Authorization header.

Credentials

Set these per environment. See Connect an integration.

Variable	Required	Description
`SERVICENOW_INSTANCE`	Yes	ServiceNow instance host without scheme, e.g. your-instance.service-now.com
`SERVICENOW_ACCESS_TOKEN`	Yes	ServiceNow OAuth access token for the Table API

Tools

Tool	Access	Description
List Incidents `servicenow__list_incidents`	Read	List ServiceNow incidents with optional filters
Get Incident `servicenow__get_incident`	Read	Get details of a specific incident
Create Incident `servicenow__create_incident`	Write	Create a new incident in ServiceNow
Update Incident `servicenow__update_incident`	Write	Update an existing incident
List Interactions `servicenow__list_interactions`	Read	List ServiceNow Interaction records used for request-desk intake and routing
Get Interaction `servicenow__get_interaction`	Read	Get details of a specific ServiceNow Interaction record
Create Interaction `servicenow__create_interaction`	Write	Create a ServiceNow Interaction intake record before converting or linking it to an incident or request
Update Interaction `servicenow__update_interaction`	Write	Update an existing ServiceNow Interaction with routing status, parent record, notes, or comments
List Requests `servicenow__list_requests`	Read	List ServiceNow service request records from the sc_request table
Get Request `servicenow__get_request`	Read	Get details of a specific ServiceNow service request
Create Request `servicenow__create_request`	Write	Order a Service Catalog item to create a workflow-backed ServiceNow request
List Request Items `servicenow__list_request_items`	Read	List ServiceNow requested item records from the sc_req_item table
Get Request Item `servicenow__get_request_item`	Read	Get details of a specific ServiceNow requested item
Create Request Item `servicenow__create_request_item`	Write	Create a requested item table record when direct sc_req_item writes are allowed
Search Knowledge Base `servicenow__search_knowledge`	Read	Search ServiceNow knowledge base articles
Search Users `servicenow__search_users`	Read	Search ServiceNow users to find the sys_id needed for assigning incidents

Verify the connection

Call a read tool such as servicenow__list_incidents with arguments for your account. Confirm that the result comes from the intended account or workspace before enabling write tools.