At a glance
- Availability: Experimental (how to enable).
- Auth: API key.
- Connection: The key from
ZENDESK_ACCESS_TOKENis sent as theBearerprefixedAuthorizationheader.
Credentials
Set these per environment. See Connect an integration.| Variable | Required | Description |
|---|---|---|
ZENDESK_SUBDOMAIN | Yes | Zendesk subdomain, for example example for example.zendesk.com |
ZENDESK_ACCESS_TOKEN | Yes | Zendesk OAuth access token |
Tools
| Tool | Access | Description |
|---|---|---|
| List Tickets | Read | List Zendesk support tickets |
| Get Ticket | Read | Get a Zendesk ticket by ID |
| Search Tickets | Read | Search Zendesk tickets with the Zendesk search API |
| Update Ticket | Write | Update a Zendesk ticket status, priority, tags, or comment |
| Create Ticket | Write | Create a new Zendesk support ticket |
| List Ticket Comments | Read | List comments on a Zendesk ticket |
Example prompts
- Review open Zendesk claims tickets, identify missing customer information, and recommend next actions.
- Summarize high-priority Zendesk support tickets and draft resolution updates.